SERVICE AGREEMENT · IT & SECURITY PAGE NO. 001

WE RUN YOUR IT WE SECURE IT

Infrastructure, networks, and user support, backed by our own network operations center (NOC), running 24/7.

Cybersecurity with a SOC —security operations center— to the standard critical organizations demand.

THE PROVIDER — ARGALIS THE CLIENT — YOUR COMPANY

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25+ YEARS IN BUSINESS

24/7 IN-HOUSE NOC IN OPERATION

1 SINGLE PROVIDER: IT + SECURITY

CLAUSE ONE — PURPOSE

Managed services

We take charge of your technology operation so your team can focus on the business. With our own NOC, running continuously.

OPERATES — INFRASTRUCTURE AND SUPPORT
IN-HOUSE NOC · 24/7

1.1

Infrastructure and networks

Design, operation, and maintenance of servers, networks, and cloud — on-premise or hybrid.
1.2

Support for your IT team

An extension of your IT team: specialists who know your environment and get things resolved — not a first line that just hands off.
1.3

24/7 monitoring

Continuous monitoring of uptime and performance from our NOC, responding before an issue can escalate.
1.4

Continuity and backups

Verified backups and tested recovery plans to keep your operation running.

CLAUSE TWO — CYBERSECURITY

A SOC built to government-grade standards

A security operations center that monitors, detects, and responds — at the level critical and regulated environments demand.

2.1

Detection and response

Threat monitoring and incident response with procedures proven in critical environments.
2.2

Vulnerability management

Continuous identification and remediation of weak points, before anyone can exploit them.
2.3

Hardening and compliance

System hardening and support through regulations and audits.

CERTIFIES — MONITORING AND RESPONSE
CONTINUOUS OPERATION · 24/7

CLAUSE THREE — ARTIFICIAL INTELLIGENCE

AI applied, not hyped

We use it where it changes the outcome —running and securing your IT— and we help you adopt it with judgment, not because it's trendy.

APPLIES — AI IN SECURITY AND OPERATIONS
WITH JUDGMENT, NOT HYPE

3.1

In security

AI-assisted threat and anomaly detection in the SOC: less noise, fewer false positives, and faster response.
3.2

In operations

Predictive monitoring in the NOC: AI anticipates failures and degradations before they hit you, and automates the repetitive.
3.3

Adoption with governance

We help you bring AI into your business securely and under control — without exposing your data or losing oversight.

WHY ARGALIS — TRACK RECORD

IT and security, integrated

Most MSPs don't take security seriously; most SOCs don't operate your infrastructure. We do both, under a single point of responsibility.

Government-grade

Standards forged in environments where an incident is not an option: audits, proven response, and least-privilege access, applied to your day-to-day operation.

25+ years of continuity

Decades delivering uninterrupted IT, with clients who have stayed with us since day one.